FAQ
Q. When are public tours offered and where do I buy tickets?
A. Popular Saturday tour tickets, as well as select Sundays, holidays, and cruise ship dates, are available from 11AM-1:30PM year-round (weather pending January though March). Tickets are available via ticketweb.com. Sunday through Friday are mostly reserved for private tours all year-round.
Q. When are private tours available, how much is it, and how do I buy tickets?
A. Private Tours (click link for rates) are available all year, any day of the week, (except Saturdays and select Sundays from April through December), by emailing leigholson@oldporthistorictours.com or by calling 646-845-9714 to book directly. Special group rates available! Private tour tickets are not available via ticketweb.
Q. What is the ticket cost for children?
A. Kids 6 and under are free with a paying adult.
Q. Where do we meet for the tours?
A. We meet at the center of Monument Square (directly across the street from the Portland Public Library on Congress Street) in downtown Portland, Maine.
Q. How far is the cruise ship terminal to Monument Square (meeting place for tour)?
A. Monument Square is about a 10-minute walk from the ship terminal (about 4 mintues via Uber).
Q. Can tickets be purchased in person at the start of the tour?
A. Tickets are purchased in advance at ticketweb.com and sales turn off typically 2 hours before the tour. However, if there are a few tickets left then ticketweb will extend the shut off time so make sure you check if you are looking for a tour last minute!
Q. Where do we park?
A. Most parking meters throughout Portland are only about 1-2 hours, so it's best to use the parking garage directly next to Monument Square - One City Center Parking Garage. Here is a list of parking garages.
Q. Are pets permitted on the tours?
A. Pets are permitted on private tours, but only service animals are permitted on public tours.
Q. Are the tours wheelchair, walker, or baby carriage accessible?
A. Yes, but it is not recommended due to the many Belgium block lined streets along the tour.
Q. What happens if there is rain or snow in the forecast?
All tours run in rain or snow for public tours, but you will be promptly notified of any cancellations due to inclement weather and a full refund will be given you if the event is canceled by Old Port Historic Tours. If it happens to rain during the tour then ponchos will be provided to you at no charge. See below for the cancellation policy for private tours.
Q. What is the cancellation policy for public and private tours?
A. Tickets purchased via Ticketweb can't be exchanged and are non-refundable unless the event is canceled by Old Port Historic Tours. All tours run rain, snow, or shine. However, private tour refunds will be given, without any reason, with at least 24 hours written notice to leigholson@oldporthistorictours.com.
Any more questions, please email leigholson@oldporthistorictours.com or call 646-845-9714. Happy to assist!